Privacy policy

This policy explains how ChaleBot (“we”, “us”) handles personal data when you visit our website, when a business uses ChaleBot, and when you chat with a business that uses ChaleBot on WhatsApp. We process personal data in line with Ghana's Data Protection Act, 2012 (Act 843).

Who is responsible for your data

When you chat with a business on WhatsApp, that business is the data controller for your conversation and order details; ChaleBot processes that data on its behalf. For our own website and customer accounts, ChaleBot is the controller.

What we collect

• Business account details: names, email addresses, phone numbers and billing information.
• Chat data processed for businesses: WhatsApp phone number, profile name, messages, orders, delivery details and payment status.
• Website enquiries you submit through our contact form.
• Technical data such as IP address and browser type, used for security and fraud prevention.

How we use it

• To provide the service: answer customer messages, process orders and send order updates.
• To bill businesses and prevent fraud.
• To respond to enquiries and provide support.

We do not sell personal data. Payment card and Mobile Money details are handled by our payment partner, Paystack; we never store full card numbers or PINs.

Sharing

We share data only with service providers needed to run ChaleBot: Meta (WhatsApp Business Platform), Paystack (payments) and our hosting providers, or when required by law.

Retention

Businesses control how long their conversation and order data is kept. Account data is kept while the account is active and as required for tax and accounting.

Your rights

You can ask to access, correct or delete your personal data, or object to processing. To stop receiving broadcasts from a business, reply STOP in the chat. For anything else, contact the business you chatted with, or email us at support@chalebot.com.