Terms of service

These terms govern your business's use of ChaleBot. By creating an account or paying an invoice, you agree to them.

The service

ChaleBot provides software that connects to the WhatsApp Business Platform to automate customer conversations, take orders and process payments. You remain responsible for your products, prices, deliveries and customer service.

WhatsApp policies

You must follow the WhatsApp Business Messaging Policy and Commerce Policy, only message customers who have opted in, and honour opt-out requests. We may suspend messaging that risks the quality rating of your number or violates these policies.

Fees and billing

• A one-time setup fee is charged before go-live and is non-refundable once setup work has started.
• Subscriptions are billed monthly or yearly in advance. Meta's own conversation fees, where applicable, are passed through at cost.
• If an invoice remains unpaid after the grace period, your bot may be paused until payment is received.

Cancellation

You can cancel at any time from your billing page. Your service continues until the end of the paid period.

Liability

The service is provided “as is”. To the extent permitted by law, our liability is limited to the fees you paid in the three months before a claim.

Contact

Questions about these terms: support@chalebot.com.